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Shipping and Returns

***Please note:  We have a new shipping policy starting May 1, 2017.***

We will no longer be shipping on a weekly basis.  Orders will ship once a month.  Please see the shipping schedule below for current ship dates.  

May 2017 - Orders placed prior to May 20th will ship the week of May 22nd.  
June 2017 - Orders placed prior to June 18th will ship the week of June 19th.

We do NOT ship any orders that were purchased on pre-arrival unless we have corresponded with the client first.  If you have an order on hold and suspect the wine has arrived (you can check our pre-arrival status page for details) and have not been contacted by us yet, feel free to contact us first to ask the shipping status of your order.  

We always recommend shipping to a business address where someone will be present to receive it during business hours. All shipping carriers require an adult signature at the time of delivery. Signature releases are not accepted. If the shipment is returned to us for an improper or incomplete address we will have to re-charge you for re-shipment, so please make sure the address is complete including business name, department or mail stop, if any, and suite number if going to a business complex.

By submitting an order to Collectible Fine Wine you are stating that you are 21 years old or older, and warrant that you are legally able to purchase and consume alcoholic beverages at your place of delivery.

By submitting an order you hereby agree and understand that we make no representation to the legal rights and ability of anyone to ship or import wines into any state. YOU, the buyer, are solely responsible for shipment of alcoholic beverage products.

By placing an order for delivery in the USA, you authorize us to act on your behalf to engage a common carrier to deliver your order to you. ALCOHOLIC BEVERAGES MAY BE SOLD AND DELIVERED ONLY TO PERSONS WHO ARE AT LEAST 21 YEARS OLD AND BY PLACING YOUR ORDER, YOU REPRESENT AND WARRANT TO US THAT YOU ARE AT LEAST 21 YEARS OLD AND THAT THE PERSON TO WHOM DELIVERY WILL BE MADE IS AT LEAST 21 YEARS OLD AND CAN ACCEPT DELIVERY OF ALCOHOLIC BEVERAGES. When your alcoholic beverages are delivered, the person receiving delivery will be required to show identification proving that he or she is at least 21 years old. If any person under 21 years of age fraudulently orders and has wine shipped to them, the wine will not be released to them, and will be returned to us, and the cost of return shipping will be charged to the responsible party. BY ORDERING YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE SELLER FOR ANY RESULTING CONSEQUENCE OF A FRAUDULENT ORDER OR ANY MISREPRESENTATION AS TO THE AGE OR LEGAL ABILITY OF ANY INTENDED RECIPIENT TO RECEIVE SHIPMENT OF ALCOHOLIC BEVERAGES.

Parents or legal guardians will be held responsible for actions of their minor children. If necessary, legal action will be taken against any and all parties attempting “wire fraud.” The cost of shipping to, and returning to us of any wine in any such operation will be charged to that agency. NO EXCEPTIONS.

We cannot ship to PO, APO, or FPO box offices. Orders to Alaska or Hawaii must only be shipped 2nd Day Air. Incorrect, insufficient or change of address will incur a $10.00 surcharge. We reserve the right to charge return shipping for refused or undelivered packages. Please allow up to 3 business day for your order to be processed.


Additional Shipping Terms & Conditions

Collectible Fine Wine assumes no liability for wine damaged due to poor weather during shipping. This can include leakage, freezing, or corks pushing out of the neck.

Collectible Fine Wine reserves the right to hold shipment of your wine during extreme weather conditions. Collectible Fine Wine cannot be responsible for damage to wine (including leakage or damaged corks) shipped during extreme weather conditions. Please be aware of the scheduled delivery information, such as the date and location of your delivery as it cannot be changed once it leaves our warehouse. It is your responsibility to be present when your shipment arrives.

If the weather is very hot or cold in your area and you would like us to postpone your shipment, please advise us. Collectible Fine Wine is not responsible for wine damaged during transit due to hot or cold temperatures. At your request we will store your order when the weather is not suitable for shipping free of charge for up to 6 months.

We do not advise shipping via ground during temperatures over 85°F (26°C) or under 32°F (0°C). We do not advise shipping during temperatures over 90°F (32°C). If you need your order by a specific date, please let us know and we will work with you to try to get the wine to you in time for your needs.

Collectible Fine Wine cannot be responsible for wine damaged by a shipper or inappropriate storage/handling on the part of the shipper.

International Orders

International orders (outside the United States) are subject to an additional 3% handling fee. International orders are shipped via Fedex. Please email or call me directly for a shipping quote and to place an order for delivery to an international address. 


Returns

All requests for returns or cancellations must be made within 7 days of the invoice date, no exceptions. Because of the fees charged by your credit card company when we charge and subsequently credit your card, we will enforce the collection of our restocking fee if your card has already been charged. We charge your card when your order is pulled from inventory and reserved for you. If we haven’t charged your credit card, you may cancel the order without being subject to our restocking fee. If we have already charged your card, the cancelled processed credit card order for wines in-stock, shipped or not, are subject to a 10% restocking fee. Please check your order receipt carefully to make sure you ordered the correct wine. We will not be responsible for any incorrect orders placed by you, the customer. Any incorrect orders that are processed and shipped will be subject to a 10% restocking fee, as well as shipping charges back to us if you want to return the item(s). The prices for wine can fluctuate greatly from day to day, because of this we do not accept returns for wines based on price changes within the marketplace.

Collectible Fine Wine does not return bottles that are 'corked', a fault in wine caused by TCA which can cause the wine to exhibit odors and tastes of spoilage.  This is a manufacturing flaw and not storage flaw.  Collectible Fine Wine cannot be held accountable for this or any other form of taint that is a by product of the wine making process.   

 Storage

As long as you provide all the necessary information, and pay at the time of ordering, I will hold shipments for up to 6 months to accomodate weather conditions and/or consolidation, for no additional charge. After 6 months you will be subject to a storage fee for each month that your wine has been stored (past the 6 month period). Our storage fees are as follows:

1-12 bottles: $10/month
12-24 bottles: $20/month
24-36 bottles: $30/month
36-60 bottles: $45/month
60 bottles or more: please contact me for special rates

If you would like me to store your wine for you, send me an email directly or add a note in the 'special instructions' while placing your order.  I will invoice you on a monthly basis for this service.

Email Updates